Terms & Conditions
All prices shown include VAT. A full VAT invoice will invoice will be made available upon request.
We take your privacy seriously because we respect you as a customer!! The Ear Defender will never pass on any of your personal details to any other organisation. We only collect the minimum personal information required to complete your transactions. Credit card payments are debited by PayPal or Nochex and only they have access to your credit card details. If needs be we will only ever contact you via e-mail.
All customer information is stored on our database in accordance with the Data Protection Act 1998.
We take great care in our shipping process to ensure that all packages are delivered in a timely and efficient manner. However we can not be held liable for misdirected, mis-labelled or lost packages sent by first class mail, please double check your address before placing your order. All orders will be dispatched within 24hrs. If you place an order before 2pm your order will be sent out that day. All weekend orders will be dispatched first thing Monday morning. All orders are sent out via Royal Mail, any larger orders will be sent recorded delivery and require a signature. We ship worldwide! However we can’t be held responsible for the actions of customs & excise in your country.
Delivery is free on all UK orders.
All packaging sent to your delivery address will be plain and unmarked.
Other duties & taxes
All local taxes, duties and customs charges remain the responsibility of the customer.
The Ear Defender reserves the right to withdraw any or all products without warning or reason. If an order cannot be fulfilled due to stock limitations, the customer will be notified and given the option to chose an alternative, wait for new stock or receive a full refund.
If you receive a faulty product please email us at email@example.com to arrange an exchange or refund. We aim to replace any defective items, if this is not possible we will refund you immediately or offer you a similar product.
You may cancel your order for any reason within 7 days of receipt of your goods. Provided the goods are returned in good condition, we will refund your full payment within 7 days. The customer is responsible for the return postage cost.
We can be contacted by email at: firstname.lastname@example.org
Or by post at: The Ear Defender, Unit 2c, Fishburn Industrial Estate, Fishburn, TS21 4AJ.